ClickTime System Status

7/17/2024 2:01 pm PT: At 1:10 pm PT our team identified an issue that was preventing the following:

• Making successful calls via the ClickTime API
• Syncing ClickTime time entries via ClickTime’s QuickBooks Online Connector
• Access to the ClickTime/Slack integration
• Access to the ClickTime Mobile App

Our Team resolved the root cause of this issue as of 1:55 pm PT and service has been restored. We apologize for any inconvenience this caused. If you have any questions please reach out to us at support@clicktime.com.

Due to scheduled maintenance and upgrades, the ClickTime system will be unavailable Saturday, July 20th, between 8:00 am and 2:00 pm Pacific Time (GMT -07:00).

6/10/2024 7:00am PT – We received reports of slowness affecting ClickTime starting at 6:15 am PT. Our team is actively investigating this issue and we will continue to report progress here. We apologize for any inconvenience this has caused. Please reach out to support@clicktime.com with any questions.

6/10/2024 7:27am PT – We have resolved the issue. Thank you for your patience and please reach out to support@clicktime.com with any questions.

4/14/2024 8:11 am PT – Early this morning we were made aware that the nightly timesheet notification email service had not run. We corrected this and are currently investigating an issue where notification emails are being duplicated. We apologize for any inconvenience this causes and are working diligently to address the issue. Please reach out to support@clicktime.com for assistance and continue to check this page for updates.

4/14/2024 8:45 am PT – We have stopped automated notifications from sending duplicative emails and resolved the issue. We sincerely apologize for any inconvenience this has caused. If you have any questions, please reach out to us at support@clicktime.com.

Due to scheduled maintenance by one of our service providers, the ClickTime system will experience a brief disruption in service of up to 15 minutes on Wednesday January 31st between 8:00 pm and 11:00 pm Pacific Time (GMT -8:00).

The scheduled maintenance has been completed as of 12:57 PM Pacific Standard Time. The ClickTime system is now fully operational. We appreciate your patience.

Due to scheduled maintenance and upgrades, the ClickTime system will be unavailable Saturday, December 9th, between 8:00 am and 2:00 pm Pacific Time (GMT -08:00).

9/5/2023 8:32 am PT: Our team has identified an issue with running reports via the Report Builder. We are investigating this issue and will post updates via this thread. We apologize for any inconvenience this causes and appreciate your patience. Please reach out to support@clicktime.com with any questions.

9/5/2023 9:56 am PT: Our team has resolved this issue and reports are now working as expected. Thank you again for your patience and please reach out to support@clicktime.com with any questions.

8/18/2023 9:25 AM PT: Our team has identified and resolved an issue that prevented ClickTime Automated Notifications from being sent on 8/16 and 8/17. Our team is continuing to monitor this process to avoid further disruption. We apologize for any inconvenience this caused and greatly appreciate your patience. Please reach out to support@clicktime.com with any questions.

7/31/2023 1:25 pm PT: Our team has identified an issue where the ClickTime Automated Notification emails are failing to send. We will continue to post updates on our progress here.  We apologize for any inconvenience this causes and greatly appreciate your patience.  Please continue to reach out to support@clicktime.com with any questions.

7/31/2023 2:03 pm PT: The Automated Notifications failed to send from 7/26/2023 – 7/30/2023. Our team has resolved this and any notifications due to be sent today have been pushed out. Thank you again for your patience and please reach out to support@clicktime.com with any questions.