ClickTime System Status

ClickTime Customers,

At approximately 6:00 am PT on Wednesday, April 26, 2023, our Operations Team received an alert that www.clicktime.com was unavailable. We are pleased to report that service has been restored as of 10:00 am PT.

Please note that this interruption affected only our public-facing marketing pages and blogs; the ClickTime application runs in an entirely separate infrastructure and was not impacted.

We understand that this may have caused some inconvenience, and we apologize for any disruption to your experience. If you have any questions or concerns, please don’t hesitate to email us at support@clicktime.com.

4/25/2023 4:30 pm PT: The issue our team identified has proven to be more complex and will require further investigation to address.  Due to this, we will be unable to meet our original timeline.  We will continue to post updates on our progress here.  We apologize for any inconvenience this causes and greatly appreciate your patience.  Please continue to reach out to support@clicktime.com with any questions.

4/24/2023 4:30 pm PT: Our team remains on track to deploy a fix early this week.  Please reach out to ClickTime Support at support@clicktime.com with any questions.

4/21/2023 4:30 pm PT: Our team is still targeting to implement a fix early next week.  We greatly appreciate your patience and apologize for any inconvenience this has caused.  Please reach out to support@clicktime.com with any questions.

4/20/2023 3:47 pm PT: Our team has found the cause of the issue and identified a solution.  We are targeting the fix to be deployed by early next week.  Thank you again for your patience and please reach out to support@clicktime.com with any questions.

4/20/2023 10:44 am PT: Our team is diligently investigating the issue and we hope to have a resolution soon.  We appreciate your patience and apologize for any inconvenience this causes.  Please reach out to support@clicktime.com with any questions.

ClickTime Customers,

We are investigating an issue with reports taking longer than expected to load.

We will continue to post updates on our progress and apologize for any inconvenience this causes.

Please reach out to support@clicktime.com with any questions.

12:06 pm PT: We are continuing to investigate the issue.  Please reach out to support@clicktime.com with any questions.

3:54 pm PT: We have identified that the nature of the issue is intermittent and related to long Client/Project lists.  The team is still investigating and this will continue into tomorrow 4/20/2023, at which point we will provide another update.  Please reach out to support@clicktime.com with any questions.

 

 

 

 

ClickTime Customers,

On Wednesday, April 12th, 2023, at approximately 3:50 am PT our Operations Team was alerted that login.clicktime.com was unavailable.  Service has been restored as of 4:51 am PT April 12th, 2023.

We apologize for any inconvenience you may have experienced.  Please email support@clicktime.com if you have questions and thank you for your patience.

The ClickTime Team

The scheduled maintenance has been completed as of 11:15 am PT. The ClickTime system is now fully operational. We appreciate your patience.

The scheduled maintenance has been completed as of 8:55am PDT. The ClickTime system is now fully operational. We appreciate your patience.

Due to scheduled maintenance and system upgrades, the ClickTime system will be unavailable Saturday, October 22nd, between 7:00 am and 9:00 am Pacific Daylight Time (GMT -07:00).

The scheduled maintenance has been completed as of 7:53pm PDT. The connect.clicktime.com system is now fully operational. We appreciate your patience.

We are beginning our previously scheduled maintenance on the ClickTime QuickBooks Online connector at connect.clicktime.com.

Due to scheduled maintenance and system upgrades, ClickTime QuickBooks Online connector at connect.clicktime.com will be unavailable Tuesday, September 6th, between 6:00 pm and 8:00 pm Pacific Daylight Time (GMT -07:00).