ClickTime Performance Recap

Earlier today, ClickTime began to experience performance issues at 8:20am. We immediately started investigating the issue, and decided to prevent additional logins from exacerbating the issue by disabling logins at 9:05 a.m. At 9:45 a.m. we identified the likely source and began to address it. At 10:15, we re-enabled logins for all users.

This issue was related to a check we perform to see if a user has left stopwatches running. There was a database issue that prevented this check from running quickly, and as those requests accumulated those queries began to time out. While this function isn’t essential to using ClickTime, it does occur on every page in the site, so it impaired site performance for many users. When we improved performance on this check, it resolved the issue for all site usage.

ClickTime Update

Earlier today, some customers experienced an issue logging into ClickTime. We apologize for any inconvenience this may have caused.

You and your team should now be able to log into ClickTime as normal.

Please reach out to support@clicktime.com if you have questions, or if we can help in any way.

We’ll be posting more details shortly.

ClickTime Update

We are continuing to work to address performance issues, and hope to have a more detailed update soon. Thank you for your continued patience.

ClickTime Performance Issues

Some users may not be able to reach ClickTime. We are actively tracking this down and will post updates as soon as we have more information. Thank you for your patience.

ClickTime – Scheduled Maintenance

We're making some improvements to the reliability of our reporting system this weekend.

As a result, the Clicktime system will be unavailable this Saturday, June 25th between 11:00am and 4:00pm Pacific Daylight Time (GMT -07:00).