Author: David Boring

5/7/2025 1:07 pm PST: Our team has identified an issue with the data refresh that feeds Report Studio. At this time, the data available in Report Studio is up to date as of 5/5/2025. Our team is working diligently to address this issue and we will continue to post updates to this thread. We apologize for any inconvenience this causes. Please reach out to support@clicktime.com with any questions.

5/7/2025 4:10 pm PST: Our team is continuing to investigate the issue. We will provide another update on our progress at 10 am PST, Thursday 5/8/2025. We apologize for any inconvenience this causes. Please reach out to support@clicktime.com with any questions.

5/8/2025 8:30 am PST: Our Team has identified a solution and will be deploying a patch later today. We will post an update to this thread once the patch is deployed and the issue is resolved. Thank you for your patience and please reach out to support@clicktime.com with any questions.

5/8/2025 2:38 pm PST: The patch has been successfully deployed and we have successfully initiated the data sync for Report Studio.  All Report Studio data should be up to date by 8:00 am PST Friday, 5/9/2025.  We apologize for any inconvenience this has caused.  Please reach out to support@clicktime.com with any questions.

9:50 am PT 4/21/2025: Our Team has identified an issue with ClickTime Reporting, where there was a 20-minute delay in ClickTime reports being able to pull the most up to date data. This issue occurred from 9:30 am PT – 9:50 am PT and has been resolved. If you ran any reports during this window, we recommend rerunning those reports. We apologize for any inconvenience this caused. Please reach out to support@clicktime.com with any questions.

3/9/2025 8:20 am PT: We have identified an issue that has prevented automated notifications from being sent. This is actively being investigated. We apologize for any inconvenience this has caused and will continue to post updates here. Please reach out to support@clicktime.com with any questions.

3/9/2025 10:18 am PT: Upon further investigation, we found the following:

• The issue in question may have affected access to ClickTime starting at 2:30 pm PT 3/8/2025 until 9:30 am PT 3/9/2025. This could have manifested as errors when logging into ClickTime or being dropped from an active session. This has been resolved.
• Automated Notifications were not sent starting at 12:00 am PT 3/9/2025 until 10:00 am PT 3/9/2025. This too has been resolved. Our Team manually pushed out all missing notifications and automated emails will resume at 11:00 am PT 3/9/2025.

We apologize for any inconvenience this caused. Please reach out to us at support@clicktime.com with any questions.

1/12/2025 10:32 am PT: Our Team has identified an issue that is causing ClickTime’s Reports page to not load. We are actively investigating this issue and will continue to post updates here. We apologize for any inconvenience this causes. Please reach out to support@clicktime.com with any questions.

1/12/2025 11:03 am PT: Our Team is continuing their investigation. Please note that the error message:

“We’re sorry, there’s been an error
Please refresh the page. If you continue to receive this message, please contact support.”

Can be cleared by clicking “Cancel”. You will then be able to continue running reports as normal.

We will continue to post updates as we progress.

1/12/2025 12:28 pm PT: Our Team has resolved the issue and access to ClickTime Reports has been restored. Thank you for your patience while we worked through this. Please reach out to support@clicktime.com with any questions.

11/4/2024 1:15 pm PT: Our Team identified an issue that caused Company >> Reports to not load as expected. This issue occurred between 12:15 pm PT and 12:21 pm PT and has been resolved. We apologize for any inconvenience this caused. Please reach out to support@clicktime.com with any questions.

9/2/2024 3:04 am PT: Our Team identified an issue causing longer load times and in some cases failure to sign-in. This issue started at 1:05 am PT and was resolved as of 1:28 am PT. We apologize for any inconvenience this caused. Please reach out to support@clicktime.com with any questions.

7/29/2024 7:32 am PT: Our Team has identified an issue affecting our Dashboard Panel and BI&A Report Builder. This is being actively investigated and we will provide updates on this issue via this page. We apologize for any inconvenience this has caused. Please reach out to support@clicktime.com with any questions.

7/29/2024 8:20 am PT: Our team has resolved the issue and normal service has been restored to the Dashboard Panel and BI&A. Thank you for your patience while we worked to resolve this and our sincerest apologies for any delay this caused. Please reach out to support@clicktime.com with any questions.

7/18/2024 3:44 pm PT: Our team has identified an issue which is preventing access and use of our QuickBooks Online Connector. We are investigating this issue and will continue to post updates via this thread. We apologize for any inconvenience this causes. Please reach out to support@clicktime.com with any questions.

7/18/2024 4:10 pm PT: Our Team identified the issue is being caused by an outage with an upstream provider.  We have reported this to them and they are currently investigating the issue.  We will provide another update as soon as possible.  Thank you for your patience and please reach out to support@clicktime.com with any questions.

7/19/2024 7:23 am PT: Our upstream provider has resolved the issue and access to the QuickBooks Online Connector has been restored.  We apologize for any inconvenience this caused and appreciate your patience.  Please reach out to support@clicktime.com with any questions.

7/17/2024 2:01 pm PT: At 1:10 pm PT our team identified an issue that was preventing the following:

• Making successful calls via the ClickTime API
• Syncing ClickTime time entries via ClickTime’s QuickBooks Online Connector
• Access to the ClickTime/Slack integration
• Access to the ClickTime Mobile App

Our Team resolved the root cause of this issue as of 1:55 pm PT and service has been restored. We apologize for any inconvenience this caused. If you have any questions please reach out to us at support@clicktime.com.

6/10/2024 7:00am PT – We received reports of slowness affecting ClickTime starting at 6:15 am PT. Our team is actively investigating this issue and we will continue to report progress here. We apologize for any inconvenience this has caused. Please reach out to support@clicktime.com with any questions.

6/10/2024 7:27am PT – We have resolved the issue. Thank you for your patience and please reach out to support@clicktime.com with any questions.