Author: David Boring

8/29/2025 2:48 pm PT: Our Team has resolved the issue and the Horizontal Timesheet Report is now functioning as expected. We thank you for your patience as we worked to resolve this and apologize for any inconvenience it caused. Please reach out to support@clicktime.com with any questions.

8/29/2025 1:45 pm PT: Our Team is continuing to investigate the issue and we will continue to post updates here. Please continue to reach out to support@clicktime.com with any questions.

8/29/2025 12:45 pm PT: Our Team is continuing to investigate the issue and we will continue to post updates here. Please continue to reach out to support@clicktime.com with any questions.

8/29/2025 11:45 am PT: Our Team is continuing to investigate the issue and we will continue to post updates here. Please continue to reach out to support@clicktime.com with any questions.

8/29/2025 8:45 am PT: Our Team is continuing to investigate the issue and we will continue to post updates here. Please continue to reach out to support@clicktime.com with any questions.

8/29/2025 7:48 am PT: Our Team is aware of and investigating an issue regarding report generation for the Horizontal Timesheet Report. We will continue to post updates here as we investigate. We apologize for any inconvenience this causes. Please reach out to support@clicktime.com with any questions.

7/8/2025 10:58 am PT: Our Team has identified an issue with login.clicktime.com which is preventing successful logins. We are actively investigating this issue and will post updates as we progress. We apologize for any inconvenience this causes and appreciate your patience. Please reach out to support@clicktime.com with any questions.

7/8/2025 11:16 am PT: Our Team is continuing to investigate this issue. At this time, this issue is affecting all ClickTime functions and the application is unavailable. We are working diligently to address this issue and will continue to provide updates here. We apologize for any inconvenience this causes and appreciate your patience. Please reach out to support@clicktime.com with any questions.

7/8/2025 12:13 pm PT: Our Team is continuing to investigate the issue. We will continue to post updates on this issue as we progress. We apologize for any inconvenience this causes and appreciate your patience. Please reach out to support@clicktime.com with any questions.

7/8/2025 1:08 pm PT: Our Team is continuing to investigate the issue. We will continue to post updates on this issue as we progress. We apologize for any inconvenience this causes and appreciate your patience. Please reach out to support@clicktime.com with any questions.

7/8/2025 2:00 pm PT: Our Team is continuing to investigate the issue. We have determined this is related to a network issue and are actively working towards a resolution. We apologize for any inconvenience this has caused. Please reach out to support@clicktime.com with any questions.

7/8/2025 3:07 pm PT: We’re happy to report that the ClickTime site is now back online and fully operational! We know that many of you experienced disruptions, and we sincerely apologize for any inconvenience this caused. Our initial investigation points to a network issue as the cause of the outage. Thank you for your patience and understanding while we worked to restore service. We appreciate your continued trust in ClickTime.

6/3/2025 12:00 pm PST: Our Team has identified an issue where ClickTime Reporting is behind by 20 minutes as of 11:25 pm PST. This means any edits/new entries made are not being reflected in reporting immediately and are subject to this delay. Our Team is investigating this issue and we will continue to post updates here. We apologize for any inconvenience this causes. Please reach out to support@clicktime.com with any questions.

6/3/2025 12:07 pm PST: Our Team has resolved the issue. Thank you for your patience and please reach out to ClickTime Support (support@clicktime.com) with any questions.

5/13/2025 1:13 pm PST: Our Team has identified an issue where ClickTime Reporting is behind by 22 minutes as of 12:51 pm PST. This means any edits/new entries made are not being reflected in reporting immediately and are subject to this delay. Our Team is investigating this issue and we will continue to post updates here. We apologize for any inconvenience this causes. Please reach out to support@clicktime.com with any questions.

5/13/2025 1:57 pm PST: Our Team has resolved the issue. Thank you for your patience and please reach out to support@clicktime.com with any questions.

5/7/2025 1:07 pm PST: Our team has identified an issue with the data refresh that feeds Report Studio. At this time, the data available in Report Studio is up to date as of 5/5/2025. Our team is working diligently to address this issue and we will continue to post updates to this thread. We apologize for any inconvenience this causes. Please reach out to support@clicktime.com with any questions.

5/7/2025 4:10 pm PST: Our team is continuing to investigate the issue. We will provide another update on our progress at 10 am PST, Thursday 5/8/2025. We apologize for any inconvenience this causes. Please reach out to support@clicktime.com with any questions.

5/8/2025 8:30 am PST: Our Team has identified a solution and will be deploying a patch later today. We will post an update to this thread once the patch is deployed and the issue is resolved. Thank you for your patience and please reach out to support@clicktime.com with any questions.

5/8/2025 2:38 pm PST: The patch has been successfully deployed and we have successfully initiated the data sync for Report Studio.  All Report Studio data should be up to date by 8:00 am PST Friday, 5/9/2025.  We apologize for any inconvenience this has caused.  Please reach out to support@clicktime.com with any questions.

9:50 am PT 4/21/2025: Our Team has identified an issue with ClickTime Reporting, where there was a 20-minute delay in ClickTime reports being able to pull the most up to date data. This issue occurred from 9:30 am PT – 9:50 am PT and has been resolved. If you ran any reports during this window, we recommend rerunning those reports. We apologize for any inconvenience this caused. Please reach out to support@clicktime.com with any questions.

3/9/2025 8:20 am PT: We have identified an issue that has prevented automated notifications from being sent. This is actively being investigated. We apologize for any inconvenience this has caused and will continue to post updates here. Please reach out to support@clicktime.com with any questions.

3/9/2025 10:18 am PT: Upon further investigation, we found the following:

• The issue in question may have affected access to ClickTime starting at 2:30 pm PT 3/8/2025 until 9:30 am PT 3/9/2025. This could have manifested as errors when logging into ClickTime or being dropped from an active session. This has been resolved.
• Automated Notifications were not sent starting at 12:00 am PT 3/9/2025 until 10:00 am PT 3/9/2025. This too has been resolved. Our Team manually pushed out all missing notifications and automated emails will resume at 11:00 am PT 3/9/2025.

We apologize for any inconvenience this caused. Please reach out to us at support@clicktime.com with any questions.

1/12/2025 10:32 am PT: Our Team has identified an issue that is causing ClickTime’s Reports page to not load. We are actively investigating this issue and will continue to post updates here. We apologize for any inconvenience this causes. Please reach out to support@clicktime.com with any questions.

1/12/2025 11:03 am PT: Our Team is continuing their investigation. Please note that the error message:

“We’re sorry, there’s been an error
Please refresh the page. If you continue to receive this message, please contact support.”

Can be cleared by clicking “Cancel”. You will then be able to continue running reports as normal.

We will continue to post updates as we progress.

1/12/2025 12:28 pm PT: Our Team has resolved the issue and access to ClickTime Reports has been restored. Thank you for your patience while we worked through this. Please reach out to support@clicktime.com with any questions.

11/4/2024 1:15 pm PT: Our Team identified an issue that caused Company >> Reports to not load as expected. This issue occurred between 12:15 pm PT and 12:21 pm PT and has been resolved. We apologize for any inconvenience this caused. Please reach out to support@clicktime.com with any questions.

9/2/2024 3:04 am PT: Our Team identified an issue causing longer load times and in some cases failure to sign-in. This issue started at 1:05 am PT and was resolved as of 1:28 am PT. We apologize for any inconvenience this caused. Please reach out to support@clicktime.com with any questions.