Author: David Boring

11/4/2024 1:15 pm PT: Our Team identified an issue that caused Company >> Reports to not load as expected. This issue occurred between 12:15 pm PT and 12:21 pm PT and has been resolved. We apologize for any inconvenience this caused. Please reach out to support@clicktime.com with any questions.

9/2/2024 3:04 am PT: Our Team identified an issue causing longer load times and in some cases failure to sign-in. This issue started at 1:05 am PT and was resolved as of 1:28 am PT. We apologize for any inconvenience this caused. Please reach out to support@clicktime.com with any questions.

7/29/2024 7:32 am PT: Our Team has identified an issue affecting our Dashboard Panel and BI&A Report Builder. This is being actively investigated and we will provide updates on this issue via this page. We apologize for any inconvenience this has caused. Please reach out to support@clicktime.com with any questions.

7/29/2024 8:20 am PT: Our team has resolved the issue and normal service has been restored to the Dashboard Panel and BI&A. Thank you for your patience while we worked to resolve this and our sincerest apologies for any delay this caused. Please reach out to support@clicktime.com with any questions.

7/18/2024 3:44 pm PT: Our team has identified an issue which is preventing access and use of our QuickBooks Online Connector. We are investigating this issue and will continue to post updates via this thread. We apologize for any inconvenience this causes. Please reach out to support@clicktime.com with any questions.

7/18/2024 4:10 pm PT: Our Team identified the issue is being caused by an outage with an upstream provider.  We have reported this to them and they are currently investigating the issue.  We will provide another update as soon as possible.  Thank you for your patience and please reach out to support@clicktime.com with any questions.

7/19/2024 7:23 am PT: Our upstream provider has resolved the issue and access to the QuickBooks Online Connector has been restored.  We apologize for any inconvenience this caused and appreciate your patience.  Please reach out to support@clicktime.com with any questions.

7/17/2024 2:01 pm PT: At 1:10 pm PT our team identified an issue that was preventing the following:

• Making successful calls via the ClickTime API
• Syncing ClickTime time entries via ClickTime’s QuickBooks Online Connector
• Access to the ClickTime/Slack integration
• Access to the ClickTime Mobile App

Our Team resolved the root cause of this issue as of 1:55 pm PT and service has been restored. We apologize for any inconvenience this caused. If you have any questions please reach out to us at support@clicktime.com.

6/10/2024 7:00am PT – We received reports of slowness affecting ClickTime starting at 6:15 am PT. Our team is actively investigating this issue and we will continue to report progress here. We apologize for any inconvenience this has caused. Please reach out to support@clicktime.com with any questions.

6/10/2024 7:27am PT – We have resolved the issue. Thank you for your patience and please reach out to support@clicktime.com with any questions.

4/14/2024 8:11 am PT – Early this morning we were made aware that the nightly timesheet notification email service had not run. We corrected this and are currently investigating an issue where notification emails are being duplicated. We apologize for any inconvenience this causes and are working diligently to address the issue. Please reach out to support@clicktime.com for assistance and continue to check this page for updates.

4/14/2024 8:45 am PT – We have stopped automated notifications from sending duplicative emails and resolved the issue. We sincerely apologize for any inconvenience this has caused. If you have any questions, please reach out to us at support@clicktime.com.

9/5/2023 8:32 am PT: Our team has identified an issue with running reports via the Report Builder. We are investigating this issue and will post updates via this thread. We apologize for any inconvenience this causes and appreciate your patience. Please reach out to support@clicktime.com with any questions.

9/5/2023 9:56 am PT: Our team has resolved this issue and reports are now working as expected. Thank you again for your patience and please reach out to support@clicktime.com with any questions.

8/18/2023 9:25 AM PT: Our team has identified and resolved an issue that prevented ClickTime Automated Notifications from being sent on 8/16 and 8/17. Our team is continuing to monitor this process to avoid further disruption. We apologize for any inconvenience this caused and greatly appreciate your patience. Please reach out to support@clicktime.com with any questions.

7/31/2023 1:25 pm PT: Our team has identified an issue where the ClickTime Automated Notification emails are failing to send. We will continue to post updates on our progress here.  We apologize for any inconvenience this causes and greatly appreciate your patience.  Please continue to reach out to support@clicktime.com with any questions.

7/31/2023 2:03 pm PT: The Automated Notifications failed to send from 7/26/2023 – 7/30/2023. Our team has resolved this and any notifications due to be sent today have been pushed out. Thank you again for your patience and please reach out to support@clicktime.com with any questions.