Category: Uncategorized

11/4/2024 1:15 pm PT: Our Team identified an issue that caused Company >> Reports to not load as expected. This issue occurred between 12:15 pm PT and 12:21 pm PT and has been resolved. We apologize for any inconvenience this caused. Please reach out to support@clicktime.com with any questions.

The scheduled maintenance has been completed as of 12:06 PM Pacific Daylight Time. The ClickTime system is now fully operational. We appreciate your patience.

Due to scheduled maintenance and upgrades, the ClickTime system will be unavailable Saturday, September 14th, between 8:00 am and 2:00 pm Pacific Time (GMT -07:00).

9/2/2024 3:04 am PT: Our Team identified an issue causing longer load times and in some cases failure to sign-in. This issue started at 1:05 am PT and was resolved as of 1:28 am PT. We apologize for any inconvenience this caused. Please reach out to support@clicktime.com with any questions.

7/29/2024 7:32 am PT: Our Team has identified an issue affecting our Dashboard Panel and BI&A Report Builder. This is being actively investigated and we will provide updates on this issue via this page. We apologize for any inconvenience this has caused. Please reach out to support@clicktime.com with any questions.

7/29/2024 8:20 am PT: Our team has resolved the issue and normal service has been restored to the Dashboard Panel and BI&A. Thank you for your patience while we worked to resolve this and our sincerest apologies for any delay this caused. Please reach out to support@clicktime.com with any questions.

The scheduled maintenance has been completed as of 12:31 PM Pacific Daylight Time. The ClickTime system is now fully operational. We appreciate your patience.

7/18/2024 3:44 pm PT: Our team has identified an issue which is preventing access and use of our QuickBooks Online Connector. We are investigating this issue and will continue to post updates via this thread. We apologize for any inconvenience this causes. Please reach out to support@clicktime.com with any questions.

7/18/2024 4:10 pm PT: Our Team identified the issue is being caused by an outage with an upstream provider.  We have reported this to them and they are currently investigating the issue.  We will provide another update as soon as possible.  Thank you for your patience and please reach out to support@clicktime.com with any questions.

7/19/2024 7:23 am PT: Our upstream provider has resolved the issue and access to the QuickBooks Online Connector has been restored.  We apologize for any inconvenience this caused and appreciate your patience.  Please reach out to support@clicktime.com with any questions.

7/17/2024 2:01 pm PT: At 1:10 pm PT our team identified an issue that was preventing the following:

• Making successful calls via the ClickTime API
• Syncing ClickTime time entries via ClickTime’s QuickBooks Online Connector
• Access to the ClickTime/Slack integration
• Access to the ClickTime Mobile App

Our Team resolved the root cause of this issue as of 1:55 pm PT and service has been restored. We apologize for any inconvenience this caused. If you have any questions please reach out to us at support@clicktime.com.

Due to scheduled maintenance and upgrades, the ClickTime system will be unavailable Saturday, July 20th, between 8:00 am and 2:00 pm Pacific Time (GMT -07:00).

6/10/2024 7:00am PT – We received reports of slowness affecting ClickTime starting at 6:15 am PT. Our team is actively investigating this issue and we will continue to report progress here. We apologize for any inconvenience this has caused. Please reach out to support@clicktime.com with any questions.

6/10/2024 7:27am PT – We have resolved the issue. Thank you for your patience and please reach out to support@clicktime.com with any questions.