Category: Uncategorized

9:30 am (August 21) – Issues related to Google Single Sign-On appear to have been addressed by Google, although ClickTime will continue to monitor the login process for all customers.

Please contact support@clicktime.com if you are experiencing issues of any nature and we will be glad to help.

3:30 pm  – Some customers have reported issues logging into ClickTime using Google Single Sign-On. Our team is investigating and it currently appears that the issue is related to Google SSO and not ClickTime. If you are unable to authenticate to ClickTime using your Google SSO credentials, please use your email address and password until this is resolved.

More information on using the “Forgot your password” link to generate a Reset Password link can be found in this documentation.

If you are a ClickTime Adminstrator and want to check/change your current SSO requirements, this can be done from the Company –> Preferences page. More details here.

If you have additional questions or would like to receive any updates on this topic, please email support@clicktime.com and our team will be happy to assist.

9:40 am – ClickTime has restored network access for all customers and testing indicates the system is fully functional. We apologize for any inconvenience you may have experienced. Please email support@clicktime.com if you have questions or additional issues of any nature. Thank you for your understanding.

9:15 am – ClickTime has restored network access for many customers. We suggest you try logging in again, and please contact us at support@clicktime.com if you continue to experience problems.

8:30 am – ClickTime is continuing to investigate issues related to our main network provider. Our team is working diligently to restore service. ClickTime data is unaffected. Please check here (system.clicktime.com) or @clicktime on Twitter for regular updates. We apologize for the inconvenience.

5:30 am – ClickTime’s main network provider started experiencing connectivity issues, and as a result some customers are unable to reach the site or use our app. ClickTime’s data is unaffected and we are working with our network provider to restore access as quickly as possible. Please check system.clicktime.com or @clicktime on twitter for updates. We apologize for any inconvenience.

 

The scheduled maintenance has been completed. The ClickTime system is now fully operational. We appreciate your patience.

6:30 am: Our Operations team has been alerted to an issue with our marketing site (www.clicktime.com) and they are working to resolve the issue as quickly as possible. Meanwhile, we’re redirecting all traffic to our login page temporarily so current customers aren’t inconvenienced. The web application is working as expected and is unaffected by the issue with our marketing site. We will continue to monitor the issue and will provide additional updates as we receive them.

10:00 am: Websites that were affected earlier should now be working. If you are still experiencing issues with reaching any ClickTime site, please contact  ClickTime Support.

The scheduled maintenance has been completed. The ClickTime system is now fully operational. We appreciate your patience.

The scheduled maintenance has been completed. The ClickTime system is now fully operational. We appreciate your patience.

10:27 am: ClickTime is investigating issues with reporting for some users. We sincerely apologize for any inconvenience and will post regular updates here.

10:51 am: ClickTime reports are finishing as expected. We will continue to monitor this on our end – please reach out to our Support Team if you have questions or concerns of any nature.

11:33 am: ClickTime reports are completing as expected. Please contact ClickTime Support if you have any questions.

7:00 am: We are experiencing performance problems with our standard reporting functions. We apologize for any inconvenience and are working diligently to resolve the issues. We will provide updates as we have them.

8:15 am: We have temporarily disabled access to reporting and estimation functions to address performance issues. We expect to restore access to reports by 11 AM Pacific Time (-7:00 GMT). We sincerely apologize for any inconvenience and will post regular updates here.

9:48 am: ClickTime has addressed performance issues and restored access to reporting and estimation features. Please contact ClickTime Support if you have any questions or concerns.

 

The scheduled maintenance has been completed. The ClickTime system is now fully operational. We appreciate your patience.

9:37 am: ClickTime experienced response times that were slower than normal for some customers.  The response time is now back to normal. We apologize for any inconvenience this may have caused.

8:10 am: ClickTime is currently investigating issues that may be affecting response times for some customers. We apologize for any inconvenience this may cause and will provide updates as soon as possible.