Category: Uncategorized

Google Single Sign-On Issues – March 5, 2019 [Resolved]

1:20 pm – ClickTime applied an update that should have addressed the issue that prevented customers from accessing ClickTime using Google SSO. We will continue to test the update and monitor the login process for all customers – please feel free to email support@clicktime.com if you have issues or questions of any nature and we will be happy to help.

8:45 am – ClickTime is investigating issues related to a change in the Google Single Sign-On process. This issue first appeared yesterday and appeared to affect a small subset of users but has since become more frequent.

As we have not made any changes to our Single Sign-On process, our team is working with Google to better understand the error and the best method to address it.

If your organization is not set to “require” using Google Single Sign-On, your team can use their email address and password to access ClickTime. If they do not remember the password they use for their email, they can use the “Forgot your password?” link on our login page (login.clicktime.com) to generate a Reset Password email and set up a new password.

Our sincere apologies for any inconvenience. Our team is working to address this as soon as possible and will be posting regular updates to this page while we do so. You are also welcome to email support@clicktime.com if you’d like to receive an email when this is resolved.

Google Single Sign-On Issues – Nov 1, 2018 [Resolved]

3:00 pm – ClickTime applied an update that should have addressed the issue that prevented customers from accessing ClickTime using Google SSO. We will continue to test the update and monitor the login process for all customers – please feel free to email support@clicktime.com if you have issues or questions of any nature and we will be happy to help.

12:00 pm – ClickTime is continuing to investigate solutions to address the issue that prevents customers from accessing ClickTime using Google SSO. We hope to have more information soon.

9:50 am – ClickTime is investigating issues related to a change in the Google Single Sign-On process. This issue first appeared yesterday and appeared to affect a small subset of users but has since become more frequent.

As we have not made any changes to our Single Sign-On process, our team is working with Google to better understand the error and the best method to address it.

If your organization is not set to “require” using Google Single Sign-On, your team can use their email address and password to access ClickTime. If they do not remember the password they use for their email, they can use the “Forgot your password?” link on our login page here to generate a Reset Password email and set up a new password.

Our sincere apologies for any inconvenience. Our team is working to address this as soon as possible and will be posting regular updates to this page while we do so. You are also welcome to email support@clicktime.com if you’d like to receive an email when this is resolved.

ClickTime Scheduled Maintenance

This maintenance window has been cancelled. ClickTime will be available as usual during this time.

ClickTime will be unavailable Saturday, August 25th, between 10:00 am and 4:00 pm Pacific Daylight Time (GMT -07:00).

The ClickTime system is undergoing important maintenance to improve system security and performance.

Google Single Sign-On Issues [Resolved] – August 20, 2018

9:30 am (August 21) – Issues related to Google Single Sign-On appear to have been addressed by Google, although ClickTime will continue to monitor the login process for all customers.

Please contact support@clicktime.com if you are experiencing issues of any nature and we will be glad to help.

3:30 pm  – Some customers have reported issues logging into ClickTime using Google Single Sign-On. Our team is investigating and it currently appears that the issue is related to Google SSO and not ClickTime. If you are unable to authenticate to ClickTime using your Google SSO credentials, please use your email address and password until this is resolved.

More information on using the “Forgot your password” link to generate a Reset Password link can be found in this documentation.

If you are a ClickTime Adminstrator and want to check/change your current SSO requirements, this can be done from the Company –> Preferences page. More details here.

If you have additional questions or would like to receive any updates on this topic, please email support@clicktime.com and our team will be happy to assist.

ClickTime Login Issues [Resolved] – July 25 2018

9:40 am – ClickTime has restored network access for all customers and testing indicates the system is fully functional. We apologize for any inconvenience you may have experienced. Please email support@clicktime.com if you have questions or additional issues of any nature. Thank you for your understanding.

9:15 am – ClickTime has restored network access for many customers. We suggest you try logging in again, and please contact us at support@clicktime.com if you continue to experience problems.

8:30 am – ClickTime is continuing to investigate issues related to our main network provider. Our team is working diligently to restore service. ClickTime data is unaffected. Please check here (system.clicktime.com) or @clicktime on Twitter for regular updates. We apologize for the inconvenience.

5:30 am – ClickTime’s main network provider started experiencing connectivity issues, and as a result some customers are unable to reach the site or use our app. ClickTime’s data is unaffected and we are working with our network provider to restore access as quickly as possible. Please check system.clicktime.com or @clicktime on twitter for updates. We apologize for any inconvenience.