Scheduled maintenance and performance updates
5:00 am PST – ClickTime resolved a login issue that prevented some customers from accessing the site overnight. No data was compromised and the errors were addressed at 4:37 am Pacific Time.
Please feel free to reach out to ClickTime Support if you have questions of any nature and we will be happy to assist.
We pride ourselves in maintaining ClickTime’s compatibility with the most current web browsers. We’re happy to announce compatibility with the recent updates to Chrome, Firefox, Safari, and Microsoft’s Edge browser.
In order to keep ClickTime working smoothly, securely and to add new functionality, it becomes necessary to stop supporting the oldest browsers. Following in the footsteps of Salesforce and Microsoft, we are going to phase out support for the legacy version of Microsoft Edge. As of January 26, 2021, Microsoft Edge Legacy will no longer be supported for use with ClickTime.
If you’d like to verify whether your organization is affected by these changes, please contact us and request a list of people from your organization that recently signed-in with Edge Legacy, and our ClickTime Support team will be happy to assist you.
ClickTime Support is always available to answer any questions you may have about this change. If you have further questions, please let us know.
7:00 am – Our Web Operations team located an issue that may have impacted some customers’ ability to login between 2 and 6 AM Pacific Daylight Time. This issue was related to one of our load-balancing servers. This has since been rectified and all system diagnostics indicate that ClickTime is fully accessible.
We apologize for any inconvenience you may have experienced as a result of this issue. ClickTime will be monitoring this closely and do not expect a future re-occurrence.
Thank you for your understanding and please contact ClickTime Support if you have questions or if we can be of any future assistance.
12:10 pm – ClickTime has resolved the performance issue that prevented certain users from accessing ClickTime. Application response time has returned to normal. We apologize for any inconvenience you may have experienced. Please email support@clicktime.com if you have questions or additional issues of any nature. Thank you for your understanding.
11:40 am – While performance times are improving, ClickTime is continuing to investigate an issue that appears to prevent certain users from logging into ClickTime. We appreciate your understanding and will continue posting updates on this topic as soon as we know more.
11:00 am – ClickTime is investigating a potential issue that may impact load times and logging in. Our team is working to understand and resolve this as soon as possible.
3:00 pm – ClickTime applied an update that should have addressed the issue that prevented customers from accessing ClickTime using Google SSO. We will continue to test the update and monitor the login process for all customers – please feel free to email support@clicktime.com if you have issues or questions of any nature and we will be happy to help.
12:00 pm – ClickTime is continuing to investigate solutions to address the issue that prevents customers from accessing ClickTime using Google SSO. We hope to have more information soon.
9:50 am – ClickTime is investigating issues related to a change in the Google Single Sign-On process. This issue first appeared yesterday and appeared to affect a small subset of users but has since become more frequent.
As we have not made any changes to our Single Sign-On process, our team is working with Google to better understand the error and the best method to address it.
If your organization is not set to “require” using Google Single Sign-On, your team can use their email address and password to access ClickTime. If they do not remember the password they use for their email, they can use the “Forgot your password?” link on our login page here to generate a Reset Password email and set up a new password.
Our sincere apologies for any inconvenience. Our team is working to address this as soon as possible and will be posting regular updates to this page while we do so. You are also welcome to email support@clicktime.com if you’d like to receive an email when this is resolved.
9:30 am (August 21) – Issues related to Google Single Sign-On appear to have been addressed by Google, although ClickTime will continue to monitor the login process for all customers.
Please contact support@clicktime.com if you are experiencing issues of any nature and we will be glad to help.
3:30 pm – Some customers have reported issues logging into ClickTime using Google Single Sign-On. Our team is investigating and it currently appears that the issue is related to Google SSO and not ClickTime. If you are unable to authenticate to ClickTime using your Google SSO credentials, please use your email address and password until this is resolved.
More information on using the “Forgot your password” link to generate a Reset Password link can be found in this documentation.
If you are a ClickTime Adminstrator and want to check/change your current SSO requirements, this can be done from the Company –> Preferences page. More details here.
If you have additional questions or would like to receive any updates on this topic, please email support@clicktime.com and our team will be happy to assist.
ClickTime investigated an issue that affected the ability to load certain pages this morning. Our troubleshooting has indicated that some Internet Service Providers were experiencing CDN-related issues that prevented certain pages from being accessible. Our DNS provider indicated around 9:00 am (Pacific Time) that this has been addressed and all tests confirm the system should be performing as expected.
ClickTime will continue to monitor system status and while a similar issue is unexpected we are prepared to make any necessary updates to ensure that ClickTime is fully accessible. Please feel free to email support@clicktime.com with questions of any nature and we’ll be happy to assist.
10:27 am: ClickTime is investigating issues with reporting for some users. We sincerely apologize for any inconvenience and will post regular updates here.
10:51 am: ClickTime reports are finishing as expected. We will continue to monitor this on our end – please reach out to our Support Team if you have questions or concerns of any nature.
11:33 am: ClickTime reports are completing as expected. Please contact ClickTime Support if you have any questions.
7:00 am: We are experiencing performance problems with our standard reporting functions. We apologize for any inconvenience and are working diligently to resolve the issues. We will provide updates as we have them.
8:15 am: We have temporarily disabled access to reporting and estimation functions to address performance issues. We expect to restore access to reports by 11 AM Pacific Time (-7:00 GMT). We sincerely apologize for any inconvenience and will post regular updates here.
9:48 am: ClickTime has addressed performance issues and restored access to reporting and estimation features. Please contact ClickTime Support if you have any questions or concerns.