9:30 am (August 21) – Issues related to Google Single Sign-On appear to have been addressed by Google, although ClickTime will continue to monitor the login process for all customers.
Please contact support@clicktime.com if you are experiencing issues of any nature and we will be glad to help.
3:30 pm – Some customers have reported issues logging into ClickTime using Google Single Sign-On. Our team is investigating and it currently appears that the issue is related to Google SSO and not ClickTime. If you are unable to authenticate to ClickTime using your Google SSO credentials, please use your email address and password until this is resolved.
More information on using the “Forgot your password” link to generate a Reset Password link can be found in this documentation.
If you are a ClickTime Adminstrator and want to check/change your current SSO requirements, this can be done from the Company –> Preferences page. More details here.
If you have additional questions or would like to receive any updates on this topic, please email support@clicktime.com and our team will be happy to assist.