Category: Uncategorized

Google Single Sign-On Issues – March 5, 2019 [Resolved]

1:20 pm – ClickTime applied an update that should have addressed the issue that prevented customers from accessing ClickTime using Google SSO. We will continue to test the update and monitor the login process for all customers – please feel free to email support@clicktime.com if you have issues or questions of any nature and we will be happy to help.

8:45 am – ClickTime is investigating issues related to a change in the Google Single Sign-On process. This issue first appeared yesterday and appeared to affect a small subset of users but has since become more frequent.

As we have not made any changes to our Single Sign-On process, our team is working with Google to better understand the error and the best method to address it.

If your organization is not set to “require” using Google Single Sign-On, your team can use their email address and password to access ClickTime. If they do not remember the password they use for their email, they can use the “Forgot your password?” link on our login page (login.clicktime.com) to generate a Reset Password email and set up a new password.

Our sincere apologies for any inconvenience. Our team is working to address this as soon as possible and will be posting regular updates to this page while we do so. You are also welcome to email support@clicktime.com if you’d like to receive an email when this is resolved.

Google Single Sign-On Issues – Nov 1, 2018 [Resolved]

3:00 pm – ClickTime applied an update that should have addressed the issue that prevented customers from accessing ClickTime using Google SSO. We will continue to test the update and monitor the login process for all customers – please feel free to email support@clicktime.com if you have issues or questions of any nature and we will be happy to help.

12:00 pm – ClickTime is continuing to investigate solutions to address the issue that prevents customers from accessing ClickTime using Google SSO. We hope to have more information soon.

9:50 am – ClickTime is investigating issues related to a change in the Google Single Sign-On process. This issue first appeared yesterday and appeared to affect a small subset of users but has since become more frequent.

As we have not made any changes to our Single Sign-On process, our team is working with Google to better understand the error and the best method to address it.

If your organization is not set to “require” using Google Single Sign-On, your team can use their email address and password to access ClickTime. If they do not remember the password they use for their email, they can use the “Forgot your password?” link on our login page here to generate a Reset Password email and set up a new password.

Our sincere apologies for any inconvenience. Our team is working to address this as soon as possible and will be posting regular updates to this page while we do so. You are also welcome to email support@clicktime.com if you’d like to receive an email when this is resolved.

ClickTime Scheduled Maintenance

This maintenance window has been cancelled. ClickTime will be available as usual during this time.

ClickTime will be unavailable Saturday, August 25th, between 10:00 am and 4:00 pm Pacific Daylight Time (GMT -07:00).

The ClickTime system is undergoing important maintenance to improve system security and performance.