Category: Uncategorized

ClickTime Login and Load Issues [Resolved] – November 18 2019

12:10 pm – ClickTime has resolved the performance issue that prevented certain users from accessing ClickTime. Application response time has returned to normal. We apologize for any inconvenience you may have experienced. Please email support@clicktime.com if you have questions or additional issues of any nature. Thank you for your understanding.

11:40 am – While performance times are improving, ClickTime is continuing to investigate an issue that appears to prevent certain users from logging into ClickTime. We appreciate your understanding and will continue posting updates on this topic as soon as we know more.

11:00 am – ClickTime is investigating a potential issue that may impact load times and logging in. Our team is working to understand and resolve this as soon as possible.

Google Single Sign-On Issues – March 5, 2019 [Resolved]

1:20 pm – ClickTime applied an update that should have addressed the issue that prevented customers from accessing ClickTime using Google SSO. We will continue to test the update and monitor the login process for all customers – please feel free to email support@clicktime.com if you have issues or questions of any nature and we will be happy to help.

8:45 am – ClickTime is investigating issues related to a change in the Google Single Sign-On process. This issue first appeared yesterday and appeared to affect a small subset of users but has since become more frequent.

As we have not made any changes to our Single Sign-On process, our team is working with Google to better understand the error and the best method to address it.

If your organization is not set to “require” using Google Single Sign-On, your team can use their email address and password to access ClickTime. If they do not remember the password they use for their email, they can use the “Forgot your password?” link on our login page (login.clicktime.com) to generate a Reset Password email and set up a new password.

Our sincere apologies for any inconvenience. Our team is working to address this as soon as possible and will be posting regular updates to this page while we do so. You are also welcome to email support@clicktime.com if you’d like to receive an email when this is resolved.