Category: Uncategorized

ClickTime System Update

We've addressed the time entry issue that had affected some customers in the U.K, Europe, Australia, New Zealand and Asia. 

All customers should be able to enter and report on time as normal. 

We apologize for any inconvenience this may have caused.

Please reach out to support@clicktime.com if you have questions, or if we can help in any way.

ClickTime Performance Recap

Earlier today, ClickTime began to experience performance issues at 8:20am. We immediately started investigating the issue, and decided to prevent additional logins from exacerbating the issue by disabling logins at 9:05 a.m. At 9:45 a.m. we identified the likely source and began to address it. At 10:15, we re-enabled logins for all users.

This issue was related to a check we perform to see if a user has left stopwatches running. There was a database issue that prevented this check from running quickly, and as those requests accumulated those queries began to time out. While this function isn’t essential to using ClickTime, it does occur on every page in the site, so it impaired site performance for many users. When we improved performance on this check, it resolved the issue for all site usage.

ClickTime Update

Earlier today, some customers experienced an issue logging into ClickTime. We apologize for any inconvenience this may have caused.

You and your team should now be able to log into ClickTime as normal.

Please reach out to support@clicktime.com if you have questions, or if we can help in any way.

We’ll be posting more details shortly.