ClickTime System Status

5/13/2025 1:13 pm PST: Our Team has identified an issue where ClickTime Reporting is behind by 22 minutes as of 12:51 pm PST. This means any edits/new entries made are not being reflected in reporting immediately and are subject to this delay. Our Team is investigating this issue and we will continue to post updates here. We apologize for any inconvenience this causes. Please reach out to support@clicktime.com with any questions.

5/13/2025 1:57 pm PST: Our Team has resolved the issue. Thank you for your patience and please reach out to support@clicktime.com with any questions.

5/7/2025 1:07 pm PST: Our team has identified an issue with the data refresh that feeds Report Studio. At this time, the data available in Report Studio is up to date as of 5/5/2025. Our team is working diligently to address this issue and we will continue to post updates to this thread. We apologize for any inconvenience this causes. Please reach out to support@clicktime.com with any questions.

5/7/2025 4:10 pm PST: Our team is continuing to investigate the issue. We will provide another update on our progress at 10 am PST, Thursday 5/8/2025. We apologize for any inconvenience this causes. Please reach out to support@clicktime.com with any questions.

5/8/2025 8:30 am PST: Our Team has identified a solution and will be deploying a patch later today. We will post an update to this thread once the patch is deployed and the issue is resolved. Thank you for your patience and please reach out to support@clicktime.com with any questions.

5/8/2025 2:38 pm PST: The patch has been successfully deployed and we have successfully initiated the data sync for Report Studio.  All Report Studio data should be up to date by 8:00 am PST Friday, 5/9/2025.  We apologize for any inconvenience this has caused.  Please reach out to support@clicktime.com with any questions.

9:50 am PT 4/21/2025: Our Team has identified an issue with ClickTime Reporting, where there was a 20-minute delay in ClickTime reports being able to pull the most up to date data. This issue occurred from 9:30 am PT – 9:50 am PT and has been resolved. If you ran any reports during this window, we recommend rerunning those reports. We apologize for any inconvenience this caused. Please reach out to support@clicktime.com with any questions.

The scheduled maintenance has been completed as of 7:24 AM Pacific Daylight Time. The ClickTime system is now fully operational. We appreciate your patience.

Due to scheduled maintenance and upgrades, the ClickTime system will be unavailable Saturday, April 19th, between 6:00 am and 9:00 am Pacific Time (GMT -07:00).

3/30/2025 7:00 am PT: We have identified an issue that has prevented automated notifications from being sent starting at 12:01am PT on March 30, 2025. This is actively being investigated. We apologize for any inconvenience this has caused and will continue to post updates here. Please reach out to support@clicktime.com with any questions.

3/30/2025 10:34 am PT: Upon further investigation, we found the following:

• Automated Notifications were not sent starting at 12:01 am PT 3/30/2025 until 9:59 am PT 3/30/2025. This has been resolved. Our Team manually pushed out all missing notifications. Automated emails resumed at 10:00 am PT 3/30/2025.

We apologize for any inconvenience this caused. Please reach out to us at support@clicktime.com with any questions.

3/9/2025 8:20 am PT: We have identified an issue that has prevented automated notifications from being sent. This is actively being investigated. We apologize for any inconvenience this has caused and will continue to post updates here. Please reach out to support@clicktime.com with any questions.

3/9/2025 10:18 am PT: Upon further investigation, we found the following:

• The issue in question may have affected access to ClickTime starting at 2:30 pm PT 3/8/2025 until 9:30 am PT 3/9/2025. This could have manifested as errors when logging into ClickTime or being dropped from an active session. This has been resolved.
• Automated Notifications were not sent starting at 12:00 am PT 3/9/2025 until 10:00 am PT 3/9/2025. This too has been resolved. Our Team manually pushed out all missing notifications and automated emails will resume at 11:00 am PT 3/9/2025.

We apologize for any inconvenience this caused. Please reach out to us at support@clicktime.com with any questions.

The scheduled maintenance has been completed as of 1:10 PM Pacific Standard Time. The ClickTime system is now fully operational. We appreciate your patience.

Due to scheduled maintenance and upgrades, the ClickTime system will be unavailable Saturday, March 8th, between 6:00 am and 1:00 pm Pacific Time (GMT -08:00).

1/12/2025 10:32 am PT: Our Team has identified an issue that is causing ClickTime’s Reports page to not load. We are actively investigating this issue and will continue to post updates here. We apologize for any inconvenience this causes. Please reach out to support@clicktime.com with any questions.

1/12/2025 11:03 am PT: Our Team is continuing their investigation. Please note that the error message:

“We’re sorry, there’s been an error
Please refresh the page. If you continue to receive this message, please contact support.”

Can be cleared by clicking “Cancel”. You will then be able to continue running reports as normal.

We will continue to post updates as we progress.

1/12/2025 12:28 pm PT: Our Team has resolved the issue and access to ClickTime Reports has been restored. Thank you for your patience while we worked through this. Please reach out to support@clicktime.com with any questions.