ClickTime – Scheduled Maintenance

ClickTime will be unavailable Saturday, November 11th, between 10:00 am and 4:00 pm Pacific Standard Time (GMT -08:00).

The ClickTime system is undergoing important maintenance to improve system security and performance.

Investigating Reporting Functions [Resolved] – Aug 15 2017

10:27 am: ClickTime is investigating issues with reporting for some users. We sincerely apologize for any inconvenience and will post regular updates here.

10:51 am: ClickTime reports are finishing as expected. We will continue to monitor this on our end – please reach out to our Support Team if you have questions or concerns of any nature.

11:33 am: ClickTime reports are completing as expected. Please contact ClickTime Support if you have any questions.

Investigating Reporting Functions [Resolved] – Aug 15 2017

7:00 am: We are experiencing performance problems with our standard reporting functions. We apologize for any inconvenience and are working diligently to resolve the issues. We will provide updates as we have them.

8:15 am: We have temporarily disabled access to reporting and estimation functions to address performance issues. We expect to restore access to reports by 11 AM Pacific Time (-7:00 GMT). We sincerely apologize for any inconvenience and will post regular updates here.

9:48 am: ClickTime has addressed performance issues and restored access to reporting and estimation features. Please contact ClickTime Support if you have any questions or concerns.

 

ClickTime – Scheduled Maintenance

ClickTime will be unavailable Saturday, August 5th, between 10:00 am and 4:00 pm Pacific Daylight Time (GMT -07:00).

The ClickTime system is undergoing important maintenance to improve system security and performance.

Investigating Slow Site Response [Resolved] – Jul 31 2017

9:37 am: ClickTime experienced response times that were slower than normal for some customers.  The response time is now back to normal. We apologize for any inconvenience this may have caused.

8:10 am: ClickTime is currently investigating issues that may be affecting response times for some customers. We apologize for any inconvenience this may cause and will provide updates as soon as possible.

Login Issues – July 20 2017

ClickTime experienced an unexpected issue with one of our upstream service providers this morning between approximately 12:07 am and 12:56 am (Pacific Time), during which some customers were unable to reach our login portal. Our site reliability engineering team worked quickly to restore full service.  We can now report that all customers have access to our login portal.