4/25/2023 4:30 pm PT: The issue our team identified has proven to be more complex and will require further investigation to address. Due to this, we will be unable to meet our original timeline. We will continue to post updates on our progress here. We apologize for any inconvenience this causes and greatly appreciate your patience. Please continue to reach out to support@clicktime.com with any questions.
4/24/2023 4:30 pm PT: Our team remains on track to deploy a fix early this week. Please reach out to ClickTime Support at support@clicktime.com with any questions.
4/21/2023 4:30 pm PT: Our team is still targeting to implement a fix early next week. We greatly appreciate your patience and apologize for any inconvenience this has caused. Please reach out to support@clicktime.com with any questions.
4/20/2023 3:47 pm PT: Our team has found the cause of the issue and identified a solution. We are targeting the fix to be deployed by early next week. Thank you again for your patience and please reach out to support@clicktime.com with any questions.
4/20/2023 10:44 am PT: Our team is diligently investigating the issue and we hope to have a resolution soon. We appreciate your patience and apologize for any inconvenience this causes. Please reach out to support@clicktime.com with any questions.
ClickTime Customers,
We are investigating an issue with reports taking longer than expected to load.
We will continue to post updates on our progress and apologize for any inconvenience this causes.
Please reach out to support@clicktime.com with any questions.
12:06 pm PT: We are continuing to investigate the issue. Please reach out to support@clicktime.com with any questions.
3:54 pm PT: We have identified that the nature of the issue is intermittent and related to long Client/Project lists. The team is still investigating and this will continue into tomorrow 4/20/2023, at which point we will provide another update. Please reach out to support@clicktime.com with any questions.