TLS 1.0 and 1.1 Not Supported as of September 15, 2020

As previously announced, we will no longer support TLS (Transport Layer Security) versions 1.0 and 1.1 starting on September 15, 2020.

All supported browsers and operating systems already support TLS 1.2 so this should not affect any individual person’s ability to access and use ClickTime’s web and mobile apps. It’s possible, however, that some integrations or third-party solutions that interact with ClickTime in an automated fashion using our REST API, SOAP API or Excel Linking features may have been built on outdated technology that doesn’t support modern security standards.

For more information regarding TLS please see the following:

Why are we deprecating TLS 1.0 and 1.1?

We are deprecating TLS 1.0 and 1.1 to ensure ClickTime supports our customers and partners with safe and secure communication protocols. The use of TLS 1.2 is a recommended security best practice that provides a higher degree of privacy and data integrity over previous versions and to maintain compliance with the latest industry standards.

What you should know?

Transport Layer Security (TLS) is a cryptographic protocol used to establish a secure communications channel between two systems. It is used to authenticate one or both systems and protect the confidentiality and integrity of information that passes between them. TLS 1.2 was published in 2008 to replace version 1.0 (published in 1999) and version 1.1 (published in 2006).

How can I track whether I’m impacted by this or not?

If your integration stops functioning after September 15, 2020, your integration or the system on which it’s running will need to get updated to maintain compliance with the latest industry standards.

What happens if my system doesn’t support TLS 1.2 and I don’t upgrade them?

If any of your integrations still require an older TLS version after these old versions are deprecated on September 15, 2020, those integrations won’t be able to connect to ClickTime.

If you have any additional questions, please contact ClickTime Support.

The ClickTime Team

TLS 1.0/1.1 Deprecation Test Starts Today

As previously announced we are beginning a 48-hour TLS deprecation test starting at 10am Pacific Time (4pm GMT) today, July 28th, 2020, and it will run through 10am (4pm GMT) on July 30th, 2020. During this time, we will stop supporting TLS (Transport Layer Security) versions 1.0 and 1.1. 

All supported browsers and operating systems already support TLS 1.2 so this should not affect any individual person’s ability to access and use ClickTime’s web and mobile apps. It’s possible, however, that some integrations or third-party solutions that interact with ClickTime in an automated fashion using our REST API, SOAP API or Excel Linking features may have been built on outdated technology that doesn’t support modern security standards.

Please test your ClickTime integrations during the 48-hour test window to ensure your software supports TLS 1.2.

For more information regarding TLS please see the following:

Why are we deprecating TLS 1.0 and 1.1?

We are deprecating TLS 1.0 and 1.1 to ensure ClickTime supports our customers and partners with safe and secure communication protocols. The use of TLS 1.2 is a recommended security best practice that provides a higher degree of privacy and data integrity over previous versions and to maintain compliance with the latest industry standards.

What you should know?

Transport Layer Security (TLS) is a cryptographic protocol used to establish a secure communications channel between two systems. It is used to authenticate one or both systems and protect the confidentiality and integrity of information that passes between them. TLS 1.2 was published in 2008 to replace version 1.0 (published in 1999) and version 1.1 (published in 2006).

How can I track whether I’m impacted by this or not?

We highly recommend using your integrations during the 48-hour test deprecation window. If the integrations work normally, then you’re ok. If your integration doesn’t work during the 48-hour test deprecation window, your integration or the system on which it’s running will need to get updated to maintain compliance with the latest industry standards and keep functioning after September 15, 2020.

What happens if my system doesn’t support TLS 1.2 and I don’t upgrade them?

If any of your integrations still require an older TLS version after these old versions are deprecated on September 15, 2020, those integrations won’t be able to connect to ClickTime.

If you have any additional questions, please contact ClickTime Support.

The ClickTime Team

ClickTime Login Issues [Resolved] – July 21, 2020

7:00 am – Our Web Operations team located an issue that may have impacted some customers’ ability to login between 2 and 6 AM Pacific Daylight Time. This issue was related to one of our load-balancing servers. This has since been rectified and all system diagnostics indicate that ClickTime is fully accessible.

We apologize for any inconvenience you may have experienced as a result of this issue. ClickTime will be monitoring this closely and do not expect a future re-occurrence.

Thank you for your understanding and please contact ClickTime Support if you have questions or if we can be of any future assistance.

ClickTime Scheduled Maintenance Postponed

The maintenance scheduled for 10:00 am PDT to 2:00 pm PDT this Saturday, July 18th, 2020 has been postponed.

Once the maintenance has been rescheduled, we will reach out and announce it per our usual process.

Thank you for your patience and understanding. We apologize for any inconvenience this may cause. Please contact ClickTime Support if you have any questions or concerns.

—The ClickTime Team