ClickTime Scheduled Maintenance

The ClickTime system will be undergoing emergency maintenance on Sunday, January 10 at 12:00 noon Pacific Standard Time (GMT -08:00).

This maintenance window will last for three (3) hours, with service resuming at 3:00pm Pacific Standard Time (GMT -08:00). During this time, the ClickTime system will be periodically unavailable or respond more slowly than usual.

Explanation: As a result of network performance issues identified today, Saturday January 9, we are taking advantage of the weekend to accelerate equipment upgrades on our network which had been planned for February. The availability and security of the ClickTime system is our top priority. We sincerely apologize if this maintenance causes you any inconvenience.

As always, we welcome questions or concerns at support@clicktime.com or follow @clicktime on Twitter.

ClickTime Performance Issues – Jan 9, 2021

4:15 pm PST – Access to ClickTime is now restored. Some customers may experience a slight lag in response time while the network updates propagate.

3:00 pm PST – We are continuing to review network performance issues, and are currently in communication with our upstream providers. As soon as our tests are complete, we’ll be restoring access to a small number of customers as we work to resume normal service.

1:15 pm PST – We are in the process of replacing certain components of our network to resolve the issues identified earlier today.

12:15 pm PST – We are currently working to address performance issues upstream from our application.

10:15 am PST – We have temporarily redirected all site traffic to this ClickTime System Status page.

9:45 am PST – ClickTime is looking into general performance issues, which were identified at 9:15 AM PST, so some customers may experience difficulty accessing our site.

ClickTime and Browser Compatibility

We pride ourselves in maintaining ClickTime’s compatibility with the most current web browsers. We’re happy to announce compatibility with the recent updates to Chrome, Firefox, Safari, and Microsoft’s Edge browser.

In order to keep ClickTime working smoothly, securely and to add new functionality, it becomes necessary to stop supporting the oldest browsers. Following in the footsteps of Salesforce and Microsoft, we are going to phase out support for the legacy version of Microsoft Edge. As of January 26, 2021, Microsoft Edge Legacy will no longer be supported for use with ClickTime.

Why is this happening?

  • Microsoft Edge Legacy was released in 2015 and was replaced with the new Chromium-based version of Edge in 2019. Microsoft will no longer be providing security updates for this legacy browser after March 2021 and we want to make sure our customers’ data is safe.
  • Our customers are moving to newer browsers. Use of Microsoft Edge Legacy by people in ClickTime has dropped dramatically over time.

What will happen if I don’t take action?

  • While people may still be able to access ClickTime using Edge Legacy, new and/or existing features and functionality will no longer be tested for compatibility with Edge Legacy.
  • Bugs or performance issues that exist only when using Edge Legacy will not be fixed after January 2021.

How can I determine which of my users are still using Edge Legacy?

If you’d like to verify whether your organization is affected by these changes, please contact us and request a list of people from your organization that recently signed-in with Edge Legacy, and our ClickTime Support team will be happy to assist you.

How can I get more information?

ClickTime Support is always available to answer any questions you may have about this change. If you have further questions, please let us know.

TLS 1.0 and 1.1 Not Supported as of September 15, 2020

As previously announced, we will no longer support TLS (Transport Layer Security) versions 1.0 and 1.1 starting on September 15, 2020.

All supported browsers and operating systems already support TLS 1.2 so this should not affect any individual person’s ability to access and use ClickTime’s web and mobile apps. It’s possible, however, that some integrations or third-party solutions that interact with ClickTime in an automated fashion using our REST API, SOAP API or Excel Linking features may have been built on outdated technology that doesn’t support modern security standards.

For more information regarding TLS please see the following:

Why are we deprecating TLS 1.0 and 1.1?

We are deprecating TLS 1.0 and 1.1 to ensure ClickTime supports our customers and partners with safe and secure communication protocols. The use of TLS 1.2 is a recommended security best practice that provides a higher degree of privacy and data integrity over previous versions and to maintain compliance with the latest industry standards.

What you should know?

Transport Layer Security (TLS) is a cryptographic protocol used to establish a secure communications channel between two systems. It is used to authenticate one or both systems and protect the confidentiality and integrity of information that passes between them. TLS 1.2 was published in 2008 to replace version 1.0 (published in 1999) and version 1.1 (published in 2006).

How can I track whether I’m impacted by this or not?

If your integration stops functioning after September 15, 2020, your integration or the system on which it’s running will need to get updated to maintain compliance with the latest industry standards.

What happens if my system doesn’t support TLS 1.2 and I don’t upgrade them?

If any of your integrations still require an older TLS version after these old versions are deprecated on September 15, 2020, those integrations won’t be able to connect to ClickTime.

If you have any additional questions, please contact ClickTime Support.

The ClickTime Team