ClickTime System Status

We've addressed the time entry issue that had affected some customers in the U.K, Europe, Australia, New Zealand and Asia. 

All customers should be able to enter and report on time as normal. 

We apologize for any inconvenience this may have caused.

Please reach out to support@clicktime.com if you have questions, or if we can help in any way.

Some ClickTime customers in the U.K., Europe, and other regions may be experiencing issues entering time. We are working to fix this ASAP and will have additional updates shortly. 

We apologize for any inconvenience this may have caused you or your team. 

Please reach out to support@clicktime.com if you have questions, or give us a call at 415-684-1180.

Earlier today, ClickTime began to experience performance issues at 8:20am. We immediately started investigating the issue, and decided to prevent additional logins from exacerbating the issue by disabling logins at 9:05 a.m. At 9:45 a.m. we identified the likely source and began to address it. At 10:15, we re-enabled logins for all users.

This issue was related to a check we perform to see if a user has left stopwatches running. There was a database issue that prevented this check from running quickly, and as those requests accumulated those queries began to time out. While this function isn’t essential to using ClickTime, it does occur on every page in the site, so it impaired site performance for many users. When we improved performance on this check, it resolved the issue for all site usage.

Earlier today, some customers experienced an issue logging into ClickTime. We apologize for any inconvenience this may have caused.

You and your team should now be able to log into ClickTime as normal.

Please reach out to support@clicktime.com if you have questions, or if we can help in any way.

We’ll be posting more details shortly.

We are continuing to work to address performance issues, and hope to have a more detailed update soon. Thank you for your continued patience.

Some users may not be able to reach ClickTime. We are actively tracking this down and will post updates as soon as we have more information. Thank you for your patience.

The scheduled maintenance has been completed. The ClickTime system is now fully operational.

We appreciate your patience.

We're making some improvements to the reliability of our reporting system this weekend.

As a result, the Clicktime system will be unavailable this Saturday, June 25th between 11:00am and 4:00pm Pacific Daylight Time (GMT -07:00).

ClickTime's reporting and estimation features should be back online and available to most customers.

If you are currently experiencing any issues, please reach out to support@clicktime.com or call us at (415) 684-1180 x3.

Thank you for your patience!