Investigating Marketing Site Issues [Resolved] – June 19 2018

6:30 am: Our Operations team has been alerted to an issue with our marketing site (www.clicktime.com) and they are working to resolve the issue as quickly as possible. Meanwhile, we’re redirecting all traffic to our login page temporarily so current customers aren’t inconvenienced. The web application is working as expected and is unaffected by the issue with our marketing site. We will continue to monitor the issue and will provide additional updates as we receive them.

10:00 am: Websites that were affected earlier should now be working. If you are still experiencing issues with reaching any ClickTime site, please contact  ClickTime Support.

Loading Issues [Resolved] – June 13 2018

ClickTime investigated an issue that affected the ability to load certain pages this morning. Our troubleshooting has indicated that some Internet Service Providers were experiencing CDN-related issues that prevented certain pages from being accessible. Our DNS provider indicated around 9:00 am (Pacific Time) that this has been addressed and all tests confirm the system should be performing as expected.

ClickTime will continue to monitor system status and while a similar issue is unexpected we are prepared to make any necessary updates to ensure that ClickTime is fully accessible. Please feel free to email support@clicktime.com with questions of any nature and we’ll be happy to assist.

Investigating Reporting Functions [Resolved] – Aug 15 2017

10:27 am: ClickTime is investigating issues with reporting for some users. We sincerely apologize for any inconvenience and will post regular updates here.

10:51 am: ClickTime reports are finishing as expected. We will continue to monitor this on our end – please reach out to our Support Team if you have questions or concerns of any nature.

11:33 am: ClickTime reports are completing as expected. Please contact ClickTime Support if you have any questions.