Scheduled maintenance and performance updates
8:00 am PDT – Our scheduled maintenance is beginning. We expect to be available again at 5:00 pm Pacific Daylight Time (GMT -07:00).
Please note that the Business Intelligence & Analytics feature may be unavailable until 7:00 pm Pacific Daylight Time (GMT -07:00).
Due to scheduled maintenance and system upgrades, ClickTime will be unavailable Saturday, April 24th, between 8:00 am and 5:00 pm Pacific Daylight Time (GMT -07:00).
Due to the nature of this work, our Business Intelligence & Analytics feature may be unavailable until 7:00 pm.
5:00 am PST – ClickTime resolved a login issue that prevented some customers from accessing the site overnight. No data was compromised and the errors were addressed at 4:37 am Pacific Time.
Please feel free to reach out to ClickTime Support if you have questions of any nature and we will be happy to assist.
The scheduled maintenance has been completed as of 11:15am PST. The ClickTime system is now fully operational. We appreciate your patience.
7:00 am PST – Our scheduled maintenance is beginning. We expect to be available again at 1:00 pm Pacific Standard Time (GMT -08:00).
ClickTime will be unavailable Saturday, February 20th, between 7:00 am and 1:00 pm Pacific Standard Time (GMT -08:00).
The ClickTime system is undergoing important maintenance to improve system security and performance.
The scheduled maintenance has been completed as of 3:02pm PDT. The network upgrade has been completed and the ClickTime application is running normally.
Please email support@clicktime.com with questions or concerns.
12:03 pm PST – Our scheduled emergency maintenance is beginning. We expect to be available again at 3:00 pm Pacific Standard Time (GMT -08:00).
The ClickTime system will be undergoing emergency maintenance on Sunday, January 10 at 12:00 noon Pacific Standard Time (GMT -08:00).
This maintenance window will last for three (3) hours, with service resuming at 3:00pm Pacific Standard Time (GMT -08:00). During this time, the ClickTime system will be periodically unavailable or respond more slowly than usual.
Explanation: As a result of network performance issues identified today, Saturday January 9, we are taking advantage of the weekend to accelerate equipment upgrades on our network which had been planned for February. The availability and security of the ClickTime system is our top priority. We sincerely apologize if this maintenance causes you any inconvenience.
As always, we welcome questions or concerns at support@clicktime.com or follow @clicktime on Twitter.
4:15 pm PST – Access to ClickTime is now restored. Some customers may experience a slight lag in response time while the network updates propagate.
3:00 pm PST – We are continuing to review network performance issues, and are currently in communication with our upstream providers. As soon as our tests are complete, we’ll be restoring access to a small number of customers as we work to resume normal service.
1:15 pm PST – We are in the process of replacing certain components of our network to resolve the issues identified earlier today.
12:15 pm PST – We are currently working to address performance issues upstream from our application.
10:15 am PST – We have temporarily redirected all site traffic to this ClickTime System Status page.
9:45 am PST – ClickTime is looking into general performance issues, which were identified at 9:15 AM PST, so some customers may experience difficulty accessing our site.