Update on system issues – December 19th

Update 12:59 pm: We are back online! Thank you for your patience as we worked to restore access to ClickTime.

Update 12:15 pm: We are in the final stages of restoring access to the system. Thank you for bearing with us, as it took our team longer than expected to address this issue. ClickTime access should be restored within the hour! 

Update 9:40 am: Our team is still working to restore full ClickTime service. Our current estimate is noon Pacific Time (20:00 GMT). Thank you for your patience.  

Update 7:40 am: Our migration to backup systems is moving smoothly, but slower than expected. We are now targeting 10:00 am Pacific Time (18:00 GMT) for full service restoration.

Update 5:00 am: We are currently moving data to backup systems and we are targeting 16:00 GMT for service restoration. 

Update: 3:45 am: We have a current estimate of service restoration at 8am Pacific time, 16:00 GMT. We apologize for the delay and inconvenience.

Update: 2:30 am: Our team has identified a hardware failure of one of our databases. We are preparing to transfer operations to backup servers if we cannot restore the primary server. We will have another update within 1 hour.

Update 1:36 am: Starting at approximately 1:00 am Pacific Time (9:00am GMT) on December 19th, ClickTime has been experiencing login failures. We have disabled logins temporarily while our operations team investigates the cause and works to restore service. We will post an update as soon as we have new information.