Category: Status Updates

ClickTime Scheduled Update “Phase One” Completed

We have completed phase one of our scheduled maintenance and the ClickTime System is now fully operational.

Please note that phase two of this update will occur this Saturday June 11 between 10:00 am and 2:00 pm Pacific Daylight Time (GMT -07:00)  During that time the application will be unavailable for user logins.

May 4 – System Performance

We are looking into performance issues for a few customers and expect a fix shortly.

We are currently experiencing intermittent performance issues which appear to be affecting a few ClickTime accounts. Rest assured, our team is investigating the issue and we expect a fix shortly. If you're having difficulties, try again in a couple of hours, or if that's not possible, contact us at support@clicktime.com.

April 6 System Performance Update

Starting at 9:30am Pacific time, we've been experiencing performance issues with ClickTime. Some users are being timed out or are seeing slow response times with the application. Our team is investigating the issue and we will post more news as we get it. If you get timed out of ClickTime, please wait a few hours and try again, or check this blog for updates.

UPDATE (1:30pm PDT): ClickTime is currently unavailable until 2pm PDT (GMT -07:00) while we perform maintenance to improve system performance.

UPDATE (2:00pm PDT): ClickTime is available again and performance should be back to normal.

UPDATE: This morning's performance issues were affecting a minority of
customers, but causing sufficient inconvenience that we decided to take
the site offline for 30 minutes to resolve the issue. We took the site
offline at 1:30pm PDT and conducted the necessary maintenance. The site
was brought back up at 2:00pm PDT and is now performing normally. Please
contact support@clicktime.com
if you have any questions or would like additional information.