ClickTime’s BI&A Reporting Services Restored

On Friday, August 26th, 2022 at approximately 7:58pm PT our Operations Team was alerted that ClickTime’s Business Intelligence & Analytics, (BI&A) reporting services were unavailable. Service has been restored, (10:20pm PT) and testing indicates the system is fully functional and at no point was any data compromised.

The source of the outage was due to a vendor-reported power event. At this time, although BI&A has been restored, we have been alerted that we may see additional intermittent issues as our vendor continues to investigate on their side. At this time the ClickTime Operations Team is considering this issue resolved.

We apologize for any inconvenience you may have experienced. Please email support@clicktime.com if you have questions or additional issues of any nature. Thank you for your understanding.

The ClickTime Team

Business Intelligence & Analytics (BI&A) Reporting Services are Unavailable

At this moment, ClickTime’s Business Intelligence & Analytics (BI&A) reporting services are unavailable. We are working diligently to restore BI&A, but feel free to reach out to support@clicktime.com for additional information.

Updates

9:58pm PT update: We have identified the underlying issue with ClickTime’s Business Intelligence & Analytics (BI&A) reporting services and are currently working on a resolution. We appreciate your understanding and will continue to update you as we progress. Thank you for your patience.