Category: Uncategorized

4/14/2024 8:11 am PT – Early this morning we were made aware that the nightly timesheet notification email service had not run. We corrected this and are currently investigating an issue where notification emails are being duplicated. We apologize for any inconvenience this causes and are working diligently to address the issue. Please reach out to support@clicktime.com for assistance and continue to check this page for updates.

4/14/2024 8:45 am PT – We have stopped automated notifications from sending duplicative emails and resolved the issue. We sincerely apologize for any inconvenience this has caused. If you have any questions, please reach out to us at support@clicktime.com.

Due to scheduled maintenance by one of our service providers, the ClickTime system will experience a brief disruption in service of up to 15 minutes on Wednesday January 31st between 8:00 pm and 11:00 pm Pacific Time (GMT -8:00).

The scheduled maintenance has been completed as of 12:57 PM Pacific Standard Time. The ClickTime system is now fully operational. We appreciate your patience.

Due to scheduled maintenance and upgrades, the ClickTime system will be unavailable Saturday, December 9th, between 8:00 am and 2:00 pm Pacific Time (GMT -08:00).

9/5/2023 8:32 am PT: Our team has identified an issue with running reports via the Report Builder. We are investigating this issue and will post updates via this thread. We apologize for any inconvenience this causes and appreciate your patience. Please reach out to support@clicktime.com with any questions.

9/5/2023 9:56 am PT: Our team has resolved this issue and reports are now working as expected. Thank you again for your patience and please reach out to support@clicktime.com with any questions.

8/18/2023 9:25 AM PT: Our team has identified and resolved an issue that prevented ClickTime Automated Notifications from being sent on 8/16 and 8/17. Our team is continuing to monitor this process to avoid further disruption. We apologize for any inconvenience this caused and greatly appreciate your patience. Please reach out to support@clicktime.com with any questions.

7/31/2023 1:25 pm PT: Our team has identified an issue where the ClickTime Automated Notification emails are failing to send. We will continue to post updates on our progress here.  We apologize for any inconvenience this causes and greatly appreciate your patience.  Please continue to reach out to support@clicktime.com with any questions.

7/31/2023 2:03 pm PT: The Automated Notifications failed to send from 7/26/2023 – 7/30/2023. Our team has resolved this and any notifications due to be sent today have been pushed out. Thank you again for your patience and please reach out to support@clicktime.com with any questions.

ClickTime Customers,

At approximately 6:00 am PT on Wednesday, April 26, 2023, our Operations Team received an alert that www.clicktime.com was unavailable. We are pleased to report that service has been restored as of 10:00 am PT.

Please note that this interruption affected only our public-facing marketing pages and blogs; the ClickTime application runs in an entirely separate infrastructure and was not impacted.

We understand that this may have caused some inconvenience, and we apologize for any disruption to your experience. If you have any questions or concerns, please don’t hesitate to email us at support@clicktime.com.

4/25/2023 4:30 pm PT: The issue our team identified has proven to be more complex and will require further investigation to address.  Due to this, we will be unable to meet our original timeline.  We will continue to post updates on our progress here.  We apologize for any inconvenience this causes and greatly appreciate your patience.  Please continue to reach out to support@clicktime.com with any questions.

4/24/2023 4:30 pm PT: Our team remains on track to deploy a fix early this week.  Please reach out to ClickTime Support at support@clicktime.com with any questions.

4/21/2023 4:30 pm PT: Our team is still targeting to implement a fix early next week.  We greatly appreciate your patience and apologize for any inconvenience this has caused.  Please reach out to support@clicktime.com with any questions.

4/20/2023 3:47 pm PT: Our team has found the cause of the issue and identified a solution.  We are targeting the fix to be deployed by early next week.  Thank you again for your patience and please reach out to support@clicktime.com with any questions.

4/20/2023 10:44 am PT: Our team is diligently investigating the issue and we hope to have a resolution soon.  We appreciate your patience and apologize for any inconvenience this causes.  Please reach out to support@clicktime.com with any questions.

ClickTime Customers,

We are investigating an issue with reports taking longer than expected to load.

We will continue to post updates on our progress and apologize for any inconvenience this causes.

Please reach out to support@clicktime.com with any questions.

12:06 pm PT: We are continuing to investigate the issue.  Please reach out to support@clicktime.com with any questions.

3:54 pm PT: We have identified that the nature of the issue is intermittent and related to long Client/Project lists.  The team is still investigating and this will continue into tomorrow 4/20/2023, at which point we will provide another update.  Please reach out to support@clicktime.com with any questions.

 

 

 

 

ClickTime Customers,

On Wednesday, April 12th, 2023, at approximately 3:50 am PT our Operations Team was alerted that login.clicktime.com was unavailable.  Service has been restored as of 4:51 am PT April 12th, 2023.

We apologize for any inconvenience you may have experienced.  Please email support@clicktime.com if you have questions and thank you for your patience.

The ClickTime Team