Author: ClickTime

The scheduled maintenance has been completed as of 3:02pm PDT. The network upgrade has been completed and the ClickTime application is running normally.

Please email support@clicktime.com with questions or concerns.

3:13 am – ClickTime’s technical response team has verified issues related to logging into the ClickTime platform have been resolved.

2:27 am – ClickTime’s technical response team was notified of an issue preventing users from logging into the ClickTime platform and is investigating further.

9:37 am: ClickTime experienced response times that were slower than normal for some customers.  The response time is now back to normal. We apologize for any inconvenience this may have caused.

8:10 am: ClickTime is currently investigating issues that may be affecting response times for some customers. We apologize for any inconvenience this may cause and will provide updates as soon as possible.

ClickTime experienced an unexpected issue with one of our upstream service providers this morning between approximately 12:07 am and 12:56 am (Pacific Time), during which some customers were unable to reach our login portal. Our site reliability engineering team worked quickly to restore full service.  We can now report that all customers have access to our login portal.

2:29 am: We’ve verified ClickTime is back to full service.

1:56 am: Our Web Ops team is responding to our internal alerts indicating issues with ClickTime.

The scheduled maintenance has been completed. The ClickTime system is now fully operational. We appreciate your patience.

The ClickTime system is undergoing important maintenance to improve system security and performance.  We will provide updates here along the way.

6:50 pm: ClickTime is back online for most users! Over the next few minutes, we expect more users to be able use the ClickTime system.

5:00 pm: We are still on schedule to be up by 7pm PDT as planned.

2:30 pm: Scheduled maintenance is continuing as planned.

11:00 am: Scheduled maintenance is coming along as planned.

7:00 am: We have taken ClickTime offline for our scheduled maintenance.

ClickTime will be unavailable Saturday, May 20th, between 7:00am and 7:00pm Pacific Daylight Time (GMT -07:00).

The ClickTime system is undergoing important maintenance to improve system security and performance.

 

4:39 pm: We’ve verified ClickTime is back to full service.

4:35 pm: ClickTime is up and running again for most customers.

4:30 pm: We have identified the cause of the login issues and are working to restore application service.

4:11 pm: We have temporarily disabled logins to the ClickTime web app while we investigate.

4:00 pm: Some users may not be able log in to the ClickTime application. We are investigating and will post updates as soon as we have more information. Thank you for your patience.

The scheduled maintenance has been completed. The ClickTime system is now fully operational. We appreciate your patience.